Customer Services

Our friendly customer services team are here to help make sure you enjoy your visit every time you shop at Royal Victoria Place.

Customer services is located on the lower mall between M&S food hall and Next.   Our friendly staff are available to help you with locating shops, transport information, tourist information  and any other queries you may have.

We also love getting your feedback, so while you’re there, please let us know what you think about your shopping experience and if there is there ii anything we can do to help you improve it.

For more information about how we can help you, please contact our friendly customer services which is open Tuesday – Saturday (9am-6pm)  on 01892 514141  or email

If your inquiry is out out these hours please call 01892 514141.